Privacy Policy

Effective Date: March 18th 2023

Welcome to Souvange. Your privacy is important to us, and we are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website and make a purchase.

By using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

When you interact with Souvange, we collect various types of information, including:

a. Personal Information

We collect personal details that you provide when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer support

This includes:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party providers)

b. Non-Personal Information

We automatically collect non-identifiable data such as:

  • Browser type and device information
  • IP address
  • Website usage data (pages visited, time spent, clicks, etc.)
  • Cookies and tracking technology data

2. How We Use Your Information

We use your personal and non-personal information to:

  • Process and fulfill orders, including shipping and payment transactions
  • Provide customer service and respond to inquiries
  • Send order updates and marketing communications (only if you opt-in)
  • Improve our website, products, and services through analytics
  • Detect and prevent fraudulent transactions and security breaches

3. How We Share Your Information

Souvange does not sell or rent your personal information. However, we may share your data with:

  • Service Providers: We work with trusted third-party providers (such as payment processors, shipping carriers, and email marketing services) to fulfill orders and improve services.
  • Legal Compliance: If required by law or to protect our business, we may disclose personal information to law enforcement or regulatory authorities.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Analyze website traffic and trends
  • Store shopping cart preferences

You can manage cookie settings in your browser. Disabling cookies may affect certain website functionalities.

5. How We Protect Your Information

We take data security seriously and implement:

  • SSL encryption to secure transactions
  • Secure servers and firewalls to prevent unauthorized access
  • Restricted access to personal data within our team

While we take every precaution to protect your data, no online platform is 100% secure. We encourage you to use strong passwords and safeguard your account credentials.

6. Your Rights and Choices

You have the right to:

  • Access & Update: View and update your personal information.
  • Opt-Out: Unsubscribe from marketing emails anytime.
  • Request Deletion: Ask us to delete your data, subject to legal and operational requirements.
  • Restrict Processing: Limit how we use your data under certain conditions.

To exercise your rights, contact us at support@souvange.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies. We encourage you to review their terms before sharing any personal data.

8. Children’s Privacy

Souvange does not knowingly collect information from children under 13. If you believe a child has provided us with personal data, please contact us, and we will take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website after updates means you accept the revised policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us at:

📧 Email: support@souvange.com

 

Thank you for trusting Souvange!