Terms of Service

Effective Date: March 18th 2023

Welcome to Souvange! By accessing and using our website (www.souvange.com), you agree to be bound by these Terms of Service. Please read them carefully before using our site. If you do not agree with any part of these terms, do not use our website or services.

1. General Terms

1.1 Acceptance of Terms
By accessing or purchasing from Souvange, you acknowledge that you have read, understood, and agreed to these Terms of Service.

1.2 Changes to Terms
We reserve the right to update or modify these terms at any time. Changes will be posted on this page, and continued use of our website after updates constitutes acceptance of the new terms.

1.3 Eligibility
To use our website, you must be at least 16 years old or have parental/guardian permission.

2. Orders & Payments

2.1 Product Availability
All products listed on Souvange are subject to availability. We reserve the right to limit quantities, refuse orders, or discontinue products at our discretion.

2.2 Pricing
Prices displayed on our website are subject to change without notice. We are not responsible for typographical errors or pricing mistakes.

2.3 Order Acceptance
We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be fraudulent or violate our policies. If your order is canceled, we will notify you and issue a refund if applicable.

2.4 Payment Methods
We accept major credit/debit cards, PayPal, and other secure payment options. By placing an order, you authorize us to charge your payment method for the total amount, including taxes and shipping fees.

3. Shipping & Delivery

3.1 Processing & Shipping Times
Orders are typically processed within 2-5 business days. Delivery times vary based on your location and chosen shipping method.

3.2 International Shipping
We may offer international shipping, subject to customs regulations. Any customs duties, taxes, or fees imposed by your country are your responsibility.

3.3 Lost or Delayed Shipments
Souvange is not responsible for delays caused by shipping carriers. If your order is lost or delayed, please contact us, and we will assist you in resolving the issue.

4. Returns & Refunds

4.1 Return Policy
We accept returns within 7 days of delivery, provided that items are unused, in original packaging, and in sellable condition.

4.2 Non-Returnable Items
Certain products, such as final sale items, personalized products, or hygiene-related goods, are non-refundable unless defective.

4.3 Refunds & Processing
Refunds will be issued to the original payment method after we receive and inspect the returned item. Processing times vary but typically take 7-15 business days.

5. User Accounts & Conduct

5.1 Account Creation
To access certain features, you may be required to create an account. You are responsible for maintaining the security of your account credentials.

5.2 Prohibited Activities
You may not:

  • Use our website for illegal purposes.
  • Distribute malware, spam, or harmful content.
  • Attempt to hack, disrupt, or compromise site security.
  • Use automated systems (bots, scrapers) to collect data from our website.

Violations may result in account suspension or legal action.

6. Intellectual Property

6.1 Ownership
All content on Souvange, including logos, images, text, and designs, is the property of Souvange and protected by copyright, trademark, and intellectual property laws.

6.2 Limited License
You are granted a limited, non-exclusive license to access and use our website for personal, non-commercial purposes. You may not reproduce, modify, or distribute our content without written permission.

7. Third-Party Links & Services

Our website may contain links to third-party websites. We do not endorse, control, or assume responsibility for their content, policies, or services. Use them at your own risk.

8. Disclaimer & Limitation of Liability

8.1 Use at Your Own Risk
Our products and services are provided “as is” and “as available” without warranties of any kind, express or implied.

8.2 Limitation of Liability
To the maximum extent permitted by law, Souvange shall not be liable for any:

  • Indirect, incidental, or consequential damages.
  • Loss of profits, revenue, or data resulting from the use of our website or products.

9. Indemnification

You agree to indemnify and hold Souvange, its affiliates, employees, and partners harmless from any claims, damages, or losses arising from your violation of these Terms of Service.

10. Governing Law & Dispute Resolution

10.1 Governing Law
These Terms are governed by the laws of New Mexico, without regard to conflict of law principles.

10.2 Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution through informal negotiations. If unresolved, disputes shall be settled through binding arbitration or a court in New Mexico.

11. Termination

We reserve the right to terminate or suspend your access to Souvange for any violation of these Terms, without notice or liability.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

📧 Email: support@souvange.com

 

By using Souvange, you acknowledge that you have read, understood, and agree to these Terms of Service.